Frequently Asked Question
  • COVID-19 Update

    Can I still order Cole & Son products?

    Yes, our warehouse is still open and we are dispatching orders Monday-Friday.

    Can I visit your showroom?

    Yes, our Chelsea Harbour showroom is now open via appointment only in-line with government guidelines. To make an appointment, please contact our showroom directly.

  • Diamond Service

    How do I access the Diamond Service?

    The Diamond Service offers customers with a London postcode the opportunity to purchase wallpaper rolls for same day delivery. Simply enter your postcode into the dropdown at the top of our website, this will confirm whether we deliver to your area. If you live within our delivery zone you will then see the option to choose Diamond Service at the checkout.

    How long does the Diamond Service take?

    There are three delivery options to choose from at the checkout:

    1. Same Day – Your order will be delivered via a black cab service to your door on the same day as purchase*
    2. Next Day Delivery – Your order will be delivered the next working day
    3. Standard Delivery – Your order will be delivered in 2-3 working days

    *Please note, we are currently dispatching orders Monday-Friday; same day orders are dispatched 9am-4pm, next day orders placed after 2pm will be dispatched the next working day. For full delivery times & area restrictions, please refer to FAQ > What are your shipping options?

    I have received a message to say my item is out of stock, what now?

    If you have placed a Diamond Service order for an item which is out of stock, our Diamond Service Manager will be in touch to discuss other products which may be suitable; place a pre-order for when the item is back in stock; or offer a refund for your purchase

    Can I also order samples and fabric lengths via the Diamond Service?

    As these items are held at other locations within the UK, we are unable to offer same day service for sample and fabric length orders. However, these items can still be purchased and delivered within the London area if you choose either a Next Day or Standard delivery service

    I live outside of London, can I order your products?

    Yes, UK customers can purchase wallpaper rolls and cut fabrics. Sample orders for all products can be purchased nationwide as well as internationally.

  • Wallpapers

    Which wallpaper paste do you recommend for use with your wallcoverings?

    We recommend Cole & Son Tub Paste for all of our non-woven wallpapers; a specially prepared ready-mixed starch based paste.

    How much wallpaper paste will I need?

    We supply 3 different tub sizes; 2.5 kilos, 5 kilos and 10 kilos. We recommend 1 kilo of paste per standard roll or wallpaper, so if you place an order for 5 rolls or wallpaper a 5 kilo tub of paste would be required. Extra paste will be required where wide width wallpapers are used.

    Can I use your wallpaper in a bathroom?

    As long as the room is well-ventilated and the walls are in good condition, our non-woven wallpapers can be used in bathrooms. However, they should not be placed in areas where they are likely to come into direct contact with water. In order to help prevent against problems when using wallpapers in high humidity areas, we recommend using a sealer like Polyvine on top of the wallpaper which will provide better protection against moisture. We advise you test Polyvine on a wallpaper sample to check you are happy with the finish before applying to the wall.

    Can I hang your paper on a newly plastered wall?

    It is always best to allow a newly plastered wall to fully dry out for two or three weeks before hanging wallpaper. If you need to decorate before the plaster has fully dried the walls must be ‘sized’ before hanging. Use a normal decorator’s size or diluted good quality paste and then follow the hanging instructions.

    When hanging textured wallcoverings please be aware that they do not allow the wall to breathe, and any moisture present in the walls will be trapped there and could create mould. The recommended paste (which includes a fungicide) will help to prevent this. Please check the hanging instructions for further information.

    Do I need to use lining paper and are there any particular lining papers that you would recommend?

    A good quality, 800 or 1000 grade lining paper is recommended.

    Do I need to paste the wall or the paper when hanging your wallcoverings?

    Please always check the hanging instructions supplied with your wallpaper. Most Cole & Son wallpapers are non-woven paste the wall products.

    What is a Batch Number?

    A batch number indicates wallpaper rolls that have been produced together. Rolls from the same batch should be hung together to avoid any roll to roll colour discrepancies.

    How can I obtain a wallpaper fire certificate?

    Please contact client.service@cole-and-son.com with the product code you require certification for.

  • Fabrics

    How are Cole & Son fabrics sold?

    All Cole & Son fabric is sold per metre. When you have selected your chosen fabric, please then add the selected full metre quantity you would like to purchase to your basket.

    What is a Martindale Rub Test?

    A Martindale Rub Test measures the durability of a fabric in order to determine how and where a fabric is best used.

    How do I understand the upholstery grades?

    We have graded our fabric in order to make clear where they are most suitable to use:

    Decorative use - suitable for items that will receive very light use including curtains, loose covers, pillows and spreads
    Light domestic use - suitable for light wear such as curtains and blinds
    General domestic use - suitable for everyday items including upholstery, curtains and blinds
    Light commercial use - suitable for light wear in a contract environment such as in hotels and restaurants

    Does my fabric need to be fire retardant?

    When using Cole & Son fabric for upholstery, a Schedule 3 Interliner must be used in conjunction with the fabric in order to meet UK domestic and contract fire regulations. Please ask your upholsterer for more information.

  • Samples

    What size are your wallpaper samples?

    Our samples are A4 (21cm x 29cm). You can order a sample of wallpaper by adding a sample to your basket and following the checkout instructions.

    Please note that the following designs are automatically supplied as a larger, A3 sample (29cm x 42cm):

    • Historic Royal Palaces – Great Masters: Palace Tales, Tudor Garden, Verrio Mirrors, Verrio Sky, Tijou Gate, Royal Jardiniere, Verdure Tapestry
    • The Contemporary Collection wallpapers, Icons, and Folie: Versailles Grand and Miami
    • Geometric II: Circus
    • Fornasetti and Fornasetti Senza Tempo: Acquario, Macchine Volanti, Procuratie con vista, Procuratie e Scimmie, and Libreria
    • Botanical ~Botanica~: Lilac, Bluebell, Woodland, Wisteria, Fern, Forest, Rose, Allium, Thistle, and Lilac Grandiflora
    • The Pearwood Collection: Aurora, Vines of Pomona, Midsummer Bloom, Woodvale Orchard
    • SEVILLE: Orange Blossom, Hispalis, Angel's Trumpet, Alfaro, Alcazar Gardens, Talavera, Jasmin & Serin Symphony, Flamenco Fan

    Fabric and silk wallpaper samples are supplied as an A5 size (14cm x 21cm).

    Sample prices include VAT and postage. These are posted by first class post within the UK and should arrive within 2 working days. International samples are sent via UPS and should arrive within the following timeframes: Europe 2-3 working days, Rest of the World 4-7 working days. Please allow slightly longer for your samples to arrive due to current COVID-19 restrictions worldwide. If you have any queries regarding samples please email us at samples@cole-and-son.com.

    Can I order larger samples?

    We do not currently offer larger samples as the size provided is intended for colour-matching purposes only. If you would like to see a bigger piece of the wallpaper, we advise visiting a Cole & Son stockist as well as viewing all of our designs in-situ on our Instagram. This will give a better idea of how the design and colours look in a real interior

  • Ordering & Returns

    How do I order wallpaper or cut fabrics?

    UK customers can now purchase wallpaper rolls and cut fabrics through the Cole & Son website. Select the 'roll' option on your desired product and enter the number of wallpaper rolls or fabric metre lengths you wish to purchase.

    Our acceptance of your order will take place when we email you with an order acknowledgment, at which point a contract will come into existence between you and us. The order acknowledgment will confirm the products you ordered and the delivery information you have provided. Please contact us as soon as possible if there are any errors in the order acknowledgment.

    What are your shipping options?

    There are two delivery options to choose from at the checkout:

    1. Next Day Delivery – Your order will be delivered the next working day if placed before 2pm Monday-Thursday*
    2. Standard Delivery – Your order will be delivered in 2-3 working days

    Please note, we are currently dispatching orders Monday-Friday 9am-2pm. Any orders placed after 2pm will be dispatched the next working day.
    *We cannot guarantee next day delivery to the following postcodes: Aberdeen AB; Perth DD8-11; Shetland & Orkney KW15-17 & ZE1-99; all Channel Island postcodes; Oban PA61-78, HS9-99, PH36-40-44, & PA80; Kilmarnock KA27-28 & HS1-8; Inverness IV36-56, IV1-32, AB37-38, AB55-56, PH19-26, PH30-35, & KW1-14; BFPO, BFPO 01, BFPO 999; Isle of Man IM1-99; Isle of Wight PO30-PO41; Scilly Isles TR21-25; and N.Ireland BT1-99
    If 'Next Day Delivery' is selected for these areas it will take a minimum of two working days.

    For customers in central London we offer a same day delivery service Monday-Friday. Please refer to FAQ > Diamond Service for more information.

    Sample orders for all products can be purchased nationwide as well as internationally.

    What is your Returns Policy?

    If you wish to arrange a return to Cole & Son, please contact our Client Service team at client.service@cole-and-son.com or call 0208 442 8844.

    If the item is faulty or an order error has been made by Cole & Son, our Client Service team will arrange a replacement and a collection of the goods. Cole & Son will arrange a full refund to a maximum of the order value.

    If the return is due to the customer changing their mind or the result of a customer error, it will be the responsibility of the customer to arrange the return of the goods to Cole & Son, Lifford House, 199 Eade Road, London N4 1DN.

    Goods can only be accepted for return by prior agreement with Cole & Son and must be returned within 14 days of order date. All rolls must be returned in a saleable condition, without damage. We recommend returning products using the same packaging that they were delivered in for protection.

    Please note: we do not accept any returns of samples, paste or cut to order fabrics.

    How do I order find a store in my area?

    Visit our Stockist Page to find your nearest retailer or international distributor.

  • Hanging Your Wallpaper

    What are the hanging instructions?

    Hanging instructions are provided with every wallpaper delivery. They can also be found here.

    Please read these instructions carefully before starting to hang.

    What is a ‘Random Match’, ‘Straight Match’, ‘Half Drop’, and 'Third Drop'?

    • ‘Random Match’ is where there is no pattern at the joining edge to match, e.g. a vertical stripe.
    • 'Straight Match' is when the pattern repeats side to side on the roll. The pattern joins in the same place on the next drop of wallpaper.
    • 'Half Drop' is when the pattern repeats diagonally across a wall, the pattern match from side to side drops down one half before repeating.
    • 'Third Drop' is when the pattern repeats diagonally across a wall, the pattern match from side to side drops down one third before repeating.

    Please note, patterns with a large pattern repeat or a half-drop require additional wallpaper to account for wastage.

    How many rolls do I need?

    Ask your decorator to calculate the number of rolls required. Use our roll calculator or follow the instructions below to estimate.

    1. Measure the width of the wall and divide by the width of your selected wallpaper. This gives you the number of 'drops' required. This number should always be rounded up.
    2. Then measure the height of the wall. Divide the length of the roll of your selected wallpaper (standard rolls are 10m long) at the height of your wall. This gives you the number of drops you will get by roll.
    3. Divide the number of drops required (part 1), by the number of drops per roll (part 2), this equates to the number of rolls required. If you have a wallpaper that is marked as 'half drop', or has a large pattern repeat, add the size of the pattern repeat to the height of your wall to account for the additional wallpaper required. If you have any further questions please contact client.service@cole-and-son.com